Randolph AFB Clinic & Pharmacy: Complete Guide to Hours, Services & Appointments 2025

If you're heading to Joint Base San Antonio-Randolph for training or a PCS assignment, knowing where to get medical care and prescriptions is essential. The Randolph AFB clinic, operated by the 559th Medical Squadron, serves approximately 25,000 beneficiaries with over 71,000 outpatient visits and 170,000 prescriptions annually.

This comprehensive guide covers everything you need to know about the Randolph clinic and pharmacy—from hours and location to appointment scheduling and insider tips. For more information about the base, check out our complete Randolph AFB lodging guide and Randolph AFB crash pads.

Quick Reference: Randolph AFB Clinic & Pharmacy

Service	Location	Hours	Phone
Randolph Clinic	221 3rd Street West, Bldg 1033	Mon/Tue/Thu/Fri: 7:30 AM – 4:30 PM Wed: 9:30 AM – 4:30 PM	(210) 652-4035
Main Pharmacy	Inside clinic building	Mon–Fri: 7:30 AM – 4:30 PM	(210) 652-6661
BX Satellite Pharmacy	Inside Base Exchange	Mon–Fri: 7:30 AM – 4:30 PM	(210) 652-2617

About the Randolph AFB Medical Clinic

Who Operates the Clinic?

The Randolph clinic is run by the 559th Medical Squadron, which provides primary care, preventive medicine, and specialty services to active-duty personnel, retirees, and family members enrolled in TRICARE.

As part of the 59th Medical Wing (which also oversees Wilford Hall Ambulatory Surgical Center), the Randolph clinic is now under the Air Force Medical Command, which was re-established in 2025 to improve medical readiness and patient care across the Air Force.

What Services Are Available?

The Randolph clinic offers:

✅ Primary Care – Routine check-ups, sick visits, preventive care
✅ Immunizations – Required shots for deployments, TDY, and travel
✅ Lab Services – Blood work, urinalysis, and diagnostic testing
✅ Pharmacy Services – Prescriptions, refills, and over-the-counter medications
✅ Physical Therapy – Limited appointments available
✅ Mental Health Services – Appointments through referral
✅ Flight Medicine – For rated aircrew and personnel requiring flight physicals

Not available at Randolph:

Emergency care (go to Brooke Army Medical Center or Wilford Hall)
Specialty care beyond initial consultation (typically referred to Wilford Hall or network providers)
Inpatient services (handled at Brooke Army Medical Center at JBSA-Fort Sam Houston)

Clinic Hours & Location

Standard Operating Hours

The clinic operates on a modified schedule with shorter hours on Wednesdays:

Monday, Tuesday, Thursday, Friday: 7:30 AM – 4:30 PM
Wednesday: 9:30 AM – 4:30 PM (training day)
Weekends & Federal Holidays: Closed

Pro Tip: Wednesday mornings are reserved for staff training, so the clinic opens two hours later. Plan accordingly if you need an appointment early in the week.

How to Get There

Address: 221 3rd Street West, Building 1033, JBSA-Randolph, TX 78150

Directions:

From the Main Gate: Enter the base, turn right onto New B Street West, then right onto 3rd Street West. The clinic is on your left.
Parking: A dedicated parking lot is located adjacent to the clinic building. Arrive 15 minutes early if you have an appointment to allow time for check-in.

Pharmacy Services at Randolph AFB

Randolph AFB has two pharmacy locations for your convenience:

1. Main Pharmacy (Inside the Clinic)

Located inside Building 1033, this is the primary pharmacy for most beneficiaries.

Hours: Monday–Friday, 7:30 AM – 4:30 PM
Services:

New prescriptions
Refills (with 24-hour notice)
Over-the-counter medications
Prescription counseling

Wait Times: Typically 15–30 minutes for new prescriptions. Refills submitted online or by phone the day before are usually ready for same-day pickup.

2. BX Satellite Pharmacy

A smaller pharmacy located inside the Base Exchange for quick refills.

Hours: Monday–Friday, 7:30 AM – 4:30 PM
Best For: Refills only (no new prescriptions)
Pro Tip: This location is ideal if you're already shopping at the BX and need to grab a refill. Lines are typically shorter than at the main pharmacy.

Prescription Refill Options

You have three ways to refill prescriptions at Randolph:

Online via TRICARE Pharmacy Home Delivery
- Go to www.tricare.mil/pharmacy
- Request home delivery (usually free and arrives in 7–10 days)
Call the Pharmacy
- Main Pharmacy: (210) 652-6661
- Call at least 24 hours in advance for next-day pickup
In Person
- Bring your prescription bottle to either pharmacy location
- Expect longer wait times if you don't call ahead

Insider Tip: For routine maintenance medications (like blood pressure meds or birth control), use TRICARE's mail-order pharmacy. It's free, delivers to your door, and you can get a 90-day supply instead of 30 days.

How to Schedule a Clinic Appointment

Appointment Methods

The Randolph clinic uses a combination of walk-ins, same-day appointments, and scheduled visits. Here's how each works:

1. Call for an Appointment

Phone: (210) 652-4035
Best for: Routine physicals, follow-ups, and non-urgent care
Availability: Appointments typically available within 1–2 weeks

2. Online Scheduling (MHS GENESIS)

Website: https://mhsgenesis.health.mil
Best for: Active-duty members with CAC access
How it works: Log in with your CAC, select "Appointments," and choose available slots

3. Walk-In / Same-Day Sick Call

Best for: Acute illness or injury (cold, flu, sprained ankle, etc.)
Hours: 7:30 AM – 11:00 AM (arrive early for best availability)
Expect: Wait times of 30 minutes to 2 hours depending on demand

Active-Duty Priority: Active-duty members receive priority for same-day sick call. Family members and retirees should call ahead for appointments when possible.

What to Bring to Your Appointment

Make sure you have:

✅ Military ID (or dependent ID card)
✅ Insurance card (if using TRICARE Select or other coverage)
✅ List of current medications (including dosages)
✅ Medical records (if transferring from another base or facility)

After-Hours & Emergency Care

The Randolph clinic does not provide emergency or after-hours care. If you need urgent medical attention:

For Emergencies (Life-Threatening)

Call 911 or go to the nearest civilian emergency room
Brooke Army Medical Center at JBSA-Fort Sam Houston has a 24/7 ER

For After-Hours Urgent Care (Non-Emergencies)

59th Medical Wing Urgent Care Center at JBSA-Lackland
Address: Wilford Hall Ambulatory Surgical Center, 2200 Bergquist Dr, JBSA-Lackland
Hours: Evenings and weekends (check current hours as they may vary)
Phone: (210) 292-7412

Nurse Advice Line: If you're unsure whether you need urgent care, call the TRICARE Nurse Advice Line 24/7 at (800) 874-2273.

Dental Services at Randolph AFB

While this guide focuses on the medical clinic, it's worth noting that dental care is separate:

Randolph Dental Clinic: Building 1040
Hours: Monday–Friday, 7:00 AM – 4:00 PM (closes 12:00 PM – 4:00 PM on the last Wednesday of each month)
Phone: (210) 652-5118
Eligibility: Active-duty only for routine care; dependents must use TRICARE dental providers off-base

Insider Tips for Faster Service

After talking to dozens of service members stationed at Randolph, here are the best tips for navigating the clinic:

✅ Arrive Early for Walk-Ins

If you need same-day sick call, arrive by 7:15 AM (before the clinic officially opens). You'll be first in line and avoid a long wait.

✅ Use Wednesday Mornings for Appointments

Since the clinic opens late on Wednesdays (9:30 AM), fewer people schedule appointments. If you need a routine visit, Wednesday afternoons tend to be less crowded.

✅ Request Refills 48 Hours in Advance

Even though the pharmacy says 24 hours, requesting refills two days early ensures they're ready and you won't face any delays.

✅ Download the MHS GENESIS App

The app lets you view lab results, request prescription refills, and message your provider—all from your phone. It's a game-changer for managing appointments on the go.

✅ Know Your PCM (Primary Care Manager)

If you're active-duty, you're assigned a Primary Care Manager. Knowing their name and extension speeds up appointment scheduling.

✅ Use TRICARE Online for Referrals

If you need a specialist (dermatology, orthopedics, etc.), you'll need a referral. Start the process online through www.tricare.mil to save time.

Common Questions About Randolph AFB Clinic

Can family members use the Randolph clinic?

Yes, if they're enrolled in TRICARE Prime and have Randolph as their primary care location. TRICARE Select beneficiaries typically use network providers off-base.

Do retirees have access to the clinic?

Yes, but on a space-available basis. Active-duty members and their families receive priority, so retirees may experience longer wait times or be directed to civilian providers.

Can I get a physical for my PCS at Randolph?

Yes, but you must schedule it in advance. PCS physicals typically require 1–2 appointments and should be requested 30–60 days before your departure date.

What if I need a specialist?

The clinic can provide referrals to specialists at Wilford Hall Ambulatory Surgical Center (JBSA-Lackland), Brooke Army Medical Center (JBSA-Fort Sam Houston), or civilian network providers.

Is there a pediatrics clinic at Randolph?

Limited pediatric care is available for sick visits and immunizations. For well-child checks and specialized pediatric care, you may be referred to Wilford Hall or a TRICARE network provider.

Staying Healthy While at Randolph AFB

Beyond the clinic, here are some wellness resources available on base:

Rambler Fitness Center

Location: Building 1101
Hours: Mon–Fri 5 AM – 9 PM, Sat–Sun 9 AM – 5 PM
Features: 100+ cardio machines, 110 weight machines, indoor track, basketball courts
Pro Tip: The fitness center offers free personal training sessions for active-duty members—take advantage!

Health & Wellness Center (HAWC)

Services: Nutrition counseling, fitness assessments, smoking cessation programs
Phone: (210) 652-4035 (same as clinic main number)
Eligibility: Active-duty members (family members may have limited access)

Outdoor Recreation

Randolph has several outdoor options to stay active:

Randolph Oaks Golf Course (18 holes)
Running trails around the base perimeter
Swimming pools (seasonal)

Nearby Off-Base Medical Options

If you need care outside the clinic's hours or services, here are nearby options:

Urgent Care (TRICARE Network)

CareNow Urgent Care – Multiple San Antonio locations
NextCare Urgent Care – Universal City (5 minutes from base)

Emergency Rooms

Methodist Hospital Northeast – 12 minutes from base
Brooke Army Medical Center – 20 minutes (JBSA-Fort Sam Houston)

Pharmacies (TRICARE Network)

CVS Pharmacy – Universal City
Walgreens – Schertz
HEB Pharmacy – Multiple locations

TRICARE Tip: Always check if a provider accepts TRICARE before your visit. Use the provider search tool at www.tricare.mil/finddoctor.

Crash Pad Options Near Randolph AFB

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✅ Fully furnished apartments with kitchens
✅ Short-term and long-term stays
✅ JTR-compliant rates for hassle-free DTS reimbursement
✅ Close proximity to Randolph AFB gates (5–15 minute commute)
✅ Pet-friendly options available

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Final Thoughts

The Randolph AFB clinic and pharmacy provide essential healthcare services for thousands of service members and their families every year. While wait times can vary, understanding the system—knowing when to call ahead, how to use online tools, and where to go for after-hours care—will save you time and frustration.

Key Takeaways:

✅ Clinic hours are 7:30 AM – 4:30 PM most days (9:30 AM start on Wednesdays)
✅ Two pharmacy locations: main clinic and BX satellite
✅ Use MHS GENESIS for online appointment scheduling
✅ For emergencies, go to Brooke Army Medical Center or call 911
✅ Request prescription refills 48 hours in advance for best results

Have Questions?

If you have experiences or tips about the Randolph AFB clinic, share them in the comments below! And if you're searching for JTR-compliant lodging near Randolph AFB, explore our crash pad listings today.

Disclaimer: Hours, phone numbers, and services may change. Always call ahead or check the official JBSA website (jbsa.mil) for the most current information.