Randolph AFB Finance Office: Travel Pay and DTS Help

Sources reviewed October 9, 2026. Confirm current office arrangements before visiting.

A delayed voucher, a military-pay question and a lodging receipt issue may need different supporting information. Identify the transaction and the question you need answered before contacting finance.

Randolph travel-pay contact

The official MilitaryINSTALLATIONS finance directory lists Randolph travel pay at 550 D Street East, Building 399, telephone 210-652-1851. It lists office hours of 9 a.m.–2 p.m. Monday–Thursday and access to the Comptroller Services Portal for submitting inquiries.

Start with the linked JBSA Finance page for the appropriate service route. Online submission availability is not a promise of immediate staff response. Confirm whether your issue needs an appointment, portal request or help from your unit's travel staff.

Prepare a focused inquiry

As a practical preparation checklist, gather the relevant authorization or voucher reference, the dates involved, any return or rejection message, and the specific question you want resolved. Ask the receiving office which supporting documents it needs and which approved channel to use.

Do not post pay records, account details or travel documents in public comments or lodging inquiries. Your property manager can answer questions about the property's bill; finance or your travel office handles questions about your claim and authorization.

Lodging receipts and reimbursement questions

Before paying for housing, ask your travel office which lodging limit applies and what receipt details you will need. Avoid treating a property's nightly price as a guarantee of payment on your voucher. Our crash pad reimbursement guide provides a planning checklist for those questions.

If you are also arranging arrival paperwork, see the Randolph ID card and DEERS guide. For property comparisons, use the Randolph housing page.