Randolph AFB ID Cards & DEERS: Appointments and Documents

Sources reviewed October 9, 2026. Recheck office notices and your appointment confirmation before traveling.

An ID card renewal, lost CAC and family DEERS enrollment can require different documents. Start with the official instructions for your transaction rather than a generic checklist.

Randolph office contact and appointments

The JBSA ID Cards & DEERS page lists the Randolph office at 550 D Street East, telephone 210-652-3865. Published hours are 7:30 a.m.–3 p.m. Monday–Thursday and 7:30 a.m.–noon Friday.

Use the JBSA-Randolph appointment link on that official page. Check its Randolph-specific walk-in instructions before relying on same-day service. Posted office hours do not guarantee an available appointment.

The page also explains online renewal for eligible dependent ID cards. Review its eligibility instructions before deciding whether you need an in-person visit.

Find the right document checklist

On the official page, select the section matching your situation: lost CAC, new spouse, new child, retirement, dependent renewal or another listed transaction. Confirm any sponsor or authorization requirements with the office.

For family enrollment, consult TRICARE's required DEERS documents. Requirements vary by relationship and circumstance; use the official checklist rather than assuming that the documents for one family member apply to another.

Prepare before leaving

Keep your appointment confirmation with your checklist. Check installation-entry arrangements separately if your ID is expired or missing. Allow time for the trip and gate access, and confirm where you should report if directions differ from the general office listing.

For other arrival tasks, see our Randolph finance guide and Randolph lodging options.