Randolph AFB ID Card Office: Hours, Appointments & Complete Guide (2025)

Need to get or renew your military ID card at Randolph Air Force Base? The Military Personnel Flight (MPF) ID Card Office at JBSA-Randolph handles ID cards, DEERS updates, and in-processing for thousands of service members, dependents, and retirees every year. This comprehensive guide covers everything you need to know—from scheduling appointments to avoiding common mistakes. For more base resources, see our Randolph AFB guides.

Quick Reference: Randolph AFB ID Card Office

Detail	Information
Location	550 D Street East, Building 399 JBSA-Randolph, TX 78148
Phone	210-652-3036
Email	802fssol-b.customersup@us.af.mil
Hours (Mon–Thu)	7:30 a.m. – 3:00 p.m.
Hours (Friday)	7:30 a.m. – 12:00 p.m.
Appointment System	RAPIDS Appointment Scheduler (Required)
Walk-ins	Limited availability; expect longer wait times

💡 Pro Tip: Schedule your ID card appointment 60 days before expiration to avoid any lapse in benefits or base access.

What Services Does Randolph AFB MPF Provide?

The 802d Force Support Squadron Military Personnel Flight at Randolph AFB offers comprehensive personnel support services:

ID Card Services

New ID Cards: First-time military and dependent ID cards
Renewals: Common Access Cards (CAC) and dependent ID cards
Replacements: Lost, stolen, or damaged ID cards
Retiree ID Cards: For military retirees and eligible family members

DEERS/RAPIDS Services

DEERS Enrollment: Defense Enrollment Eligibility Reporting System updates
Dependent Registration: Adding or removing dependents
Beneficiary Updates: Changes in marital status, address, or contact information

Additional MPF Services

Base In-Processing: For personnel reporting to Randolph AFB
Leave Administration: Leave requests and documentation
SGLI Assistance: Servicemembers' Group Life Insurance updates
Customer Service: Personnel records, pay inquiries, and more

How to Schedule an Appointment at Randolph AFB ID Card Office

Step 1: Use the RAPIDS Appointment Scheduler

The RAPIDS Appointment Scheduler is the official system for booking ID card appointments across all DoD installations.

Access the scheduler at:
🔗 https://idco.dmdc.osd.mil/idco/

Step 2: Select Your Service Type

Choose from:

New ID Card (First-Time Issuance)
ID Card Renewal
ID Card Replacement (Lost/Stolen/Damaged)
DEERS Update Only

Step 3: Choose Randolph AFB Location

Search for "Joint Base San Antonio-Randolph" or "Randolph AFB" and select the MPF ID Card Office.

Step 4: Pick Your Date & Time

Best Times: Early morning (7:30–9:00 a.m.) Monday–Thursday to avoid crowds
Avoid: Friday afternoons (office closes at noon)
Book Early: Appointments can fill up 2–3 weeks in advance, especially during PCS season (May–August)

Step 5: Confirm Your Appointment

You'll receive a confirmation email with:

Appointment date and time
Required documents checklist
Directions to the office

⚠️ Important: Arrive 10–15 minutes early to allow time for parking and security screening.

Required Documents for ID Card Services

Bring the right documents to avoid delays or rescheduling. Requirements vary by service type:

For New or Renewal ID Cards (All Customers 18+)

You must present TWO forms of unexpired identification:

Primary ID (one required):

State-issued driver's license with photo
U.S. passport
Federal government-issued photo ID

Secondary ID (one required):

Social Security card
Birth certificate (certified copy)
Marriage certificate (for dependents)
Divorce decree (if applicable)
Voter registration card
Vehicle registration

For Dependent ID Cards (Under 18)

Child must be present (if age 10 or older) with:

Birth certificate (original or certified copy)
Adoption papers or court custody order (if applicable)

Sponsor (active-duty member) must provide:

Valid military ID card
Marriage certificate (for spouse's dependent ID)
DEERS enrollment verification

For Retiree ID Cards

DD Form 214 (Member 4 copy)
Two forms of ID (see list above)
Proof of retirement status (retiree account statement or orders)

For Lost/Stolen ID Card Replacement

Police report (if ID was stolen)
Two forms of ID (see list above)
Blotter number (if applicable)

📋 Document Checklist: Print the RAPIDS appointment confirmation email—it includes a customized document checklist for your specific appointment type.

What to Expect During Your Appointment

Typical Appointment Timeline

Step	Duration	What Happens
1. Check-In	5 minutes	Present appointment confirmation and ID
2. Document Review	5–10 minutes	Staff verifies your documents and DEERS status
3. Photo & Fingerprints	5 minutes	Digital photo taken; fingerprints scanned (for CAC)
4. Card Printing	5–10 minutes	ID card printed and activated
5. Signature & Briefing	5 minutes	Sign for card; receive expiration date briefing

Total Time: 25–35 minutes (for straightforward cases)

Common Issues That Cause Delays

DEERS not updated: Ensure your sponsor added you to DEERS before your appointment
Missing documents: Review the checklist carefully before arrival
Name discrepancies: Legal name on ID must match DEERS/military records
Expired sponsor ID: Active-duty sponsor's CAC must be current

Walk-In Service vs. Appointments

Appointments (Recommended)

✅ Guaranteed service at your scheduled time
✅ Faster processing (typically 30 minutes or less)
✅ Less crowded

Walk-Ins (Limited)

⚠️ Long wait times (1–2+ hours)
⚠️ Service depends on availability
⚠️ May be turned away during peak times

Bottom Line: Always schedule an appointment unless it's a true emergency (lost ID needed for travel within 24 hours).

Special Situations & FAQs

Can I Get a Same-Day Emergency ID Card?

Yes, in limited circumstances:

Lost ID card and traveling within 24–48 hours
Sponsor deploying and dependent needs immediate ID

How: Call the MPF at 210-652-3036 to explain your situation. Emergency appointments are granted on a case-by-case basis.

My ID Card Expired—Can I Still Get on Base?

Depends:

Active-duty members: You may enter with expired CAC if you have valid orders or TDY paperwork
Dependents/retirees: Typically not allowed on base with expired ID
Solution: Have your sponsor call the visitor center to arrange a temporary pass

Can My Spouse Pick Up My Dependent's ID Card?

No. The following people must be physically present for ID card issuance:

The sponsor (active-duty member, retiree, or veteran)
The dependent (if age 10 or older)

Exception: A notarized Power of Attorney (POA) may allow a proxy to act on behalf of the sponsor if they're deployed or TDY.

How Long Are ID Cards Valid?

Cardholder Type	Validity Period
Active-Duty (CAC)	Up to 3 years (or until separation date)
Dependent (Under 21)	Until age 21 or sponsor's separation date
Dependent (Over 21, Full-Time Student)	Requires annual re-verification
Retiree ID Card	Indefinite (but must renew every 10 years)
Retiree Dependent	Indefinite (but must renew every 10 years)

📅 Set a Reminder: Add your ID card expiration date to your phone calendar with a 60-day advance alert so you never miss a renewal window.

What If I Have a Name Change (Marriage/Divorce)?

Required documents:

Marriage certificate (certified copy) OR
Divorce decree (certified copy) with legal name change
All standard ID documents (see list above)

DEERS Update Required: Your sponsor must update your name in DEERS before you can get a new ID card. This can be done during your appointment, but it's faster if completed in advance online.

Tips for a Smooth MPF Visit

1. Arrive Early (But Not Too Early)

Aim for 10–15 minutes before your appointment
Arriving too early (30+ minutes) can cause parking congestion

2. Bring Original Documents

No photocopies accepted for primary identification
Birth certificates must be certified copies (hospital-issued certificates are not accepted)

3. Dress Appropriately

ID card photos are official documents—dress as you would for a passport photo
Avoid: Hats, sunglasses, uniforms (unless required for CAC)

4. Check DEERS Before You Go

Verify your information is current at milConnect
Update addresses, phone numbers, and dependent status online

5. Plan for Parking

Parking lot is adjacent to Building 399
Arrive early during peak times (Monday mornings, PCS season)

6. Keep Your Old ID

Staff will take your expired ID when issuing a new one
Remove any building access stickers beforehand

Other MPF Services at Randolph AFB

The Military Personnel Flight offers much more than ID cards:

In-Processing & Out-Processing

New arrivals to Randolph AFB
PCS orders and clearance checklists
Final out-processing for separations/retirements

Leave & Personnel Actions

Leave requests (ordinary, emergency, convalescent)
Extension and reenlistment paperwork
Personnel records review

SGLI & Benefits

Servicemembers' Group Life Insurance updates
Beneficiary designation changes
TSP (Thrift Savings Plan) questions (referred to finance office)

Customer Service Desk

For general inquiries, the customer service desk is open:

Mon–Thu: 7:30 a.m. – 3:00 p.m.
Fri: 7:30 a.m. – 12:00 p.m.

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Contact Information & Resources

Randolph AFB MPF ID Card Office

Address: 550 D Street East, Building 399, JBSA-Randolph, TX 78148
Phone: 210-652-3036
Email: 802fssol-b.customersup@us.af.mil

Helpful Links

RAPIDS Appointment Scheduler: https://idco.dmdc.osd.mil/idco/
milConnect (DEERS Self-Service): https://milconnect.dmdc.osd.mil
JBSA MPF Official Page: https://www.jbsa.mil/Resources/802d-Military-Personnel-Flight/

Other JBSA Locations (If Randolph is Unavailable)

JBSA-Lackland MPF

Address: 1670 3rd Street West, JBSA-Lackland, TX 78236
Phone: 210-671-2874

JBSA-Fort Sam Houston MPF

Address: 2484 Stanley Road, JBSA-Fort Sam Houston, TX 78234
Phone: 210-221-2705

Note: All three JBSA locations share the same RAPIDS scheduling system—choose the location most convenient for you.

Final Checklist Before Your MPF Appointment

Print or save this checklist to your phone:

RAPIDS appointment confirmation email
Two forms of unexpired ID (one with photo)
Marriage certificate or divorce decree (if applicable)
Sponsor's current military ID (for dependents)
Birth certificates for dependents (certified copies)
Arrive 10–15 minutes early
DEERS information verified at milConnect
Emergency contact updated in DEERS
Have questions ready for MPF staff

Conclusion: Make Your Randolph AFB ID Card Appointment Hassle-Free

Getting your military ID card at Randolph AFB's MPF doesn't have to be stressful. By scheduling an appointment 60 days in advance, bringing the correct documents, and following the tips in this guide, you'll be in and out in under 30 minutes.

Remember: Your military ID is your lifeline to base access, healthcare, commissary privileges, and more—keep it current, and never let it expire.

Need lodging during your PCS to Randolph AFB? Check out DoDCrashPads.com for affordable, military-friendly housing options near the base.

📌 Bookmark this guide and share it with fellow service members at Randolph AFB!

🔔 Stay Updated: Base hours and procedures can change—always call ahead or check the official JBSA website before your visit.

Last updated: November 12, 2025 | Information sourced from official JBSA and DoD websites